Frequently Asked Questions
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SOFTCOM High-Speed DSL Features
 
IP Addresses: 1 Dynamic
Email Accounts: 5
Advanced Anti-spam tools
Dialup Internet Access
Multiple Fast News Servers
Technical Support
   
 
Check for Service in Your Area
Sign-up for Softcom High-Speed DSL Service!
DSL Frequently Asked Questions
The Benefits of Switching to SOFTCOM High-Speed DSL
No authentication required, DSL is on all the time!
Local Technical Support, available 7 days per week!
FREE Spam Filtering included!
You can keep your existing Softcom Email address and add 5 more!
No "overlay" software is installed on your computer
All plans include 20 hours per month of free dial-up access for use when traveling!
   
 
Dynamic IP High-Speed DSL Plans & Pricing
 
Speed
Promotional
Off Term
Express 384kbps-1.5mbps Download
128kbps-384kbps Upload
$24.95**
$39.95*
Pro 1.5kbps-3.0mbps Download
384kbps-512kbps Upload
$34.95**
$49.95*
Enhanced 1.5mbps-6.0 mbps Download
384kbps-608kbps Upload
$49.95**
$59.95*
  * Marked prices are part of a one-year term commitment, and are only applicable for SBC / ATT residential phone lines.
** For new customers only
 
Static IP High-Speed DSL Plans & Pricing
Package
Speed
IP Address
Monthly Price
Express-S 384kbps-1.5mbps Download
128kbps-384kbps Upload
4 Static IPs
$49.95*
Pro-S 1.5kbps-3.0mbps Download
384kbps-512kbps Upload
8 Static IPs
$59.95*
Enhanced-S 1.5mbps-6.0 mbps Download
384kbps-608kbps Upload
8 Static IPs
$69.95*
 

Additional IP’s available for $1 each per month.

*Marked prices are part of a one-year term commitment, and are only applicable for SBC/ATT residential phone lines.

 

 

Promotional Terms:

All Softcom accounts are subject to the Softcom AUP. Use of Softcom service indicates acceptance of these terms. By ordering DSL service, you also agree to be bound by the following terms and conditions:

All accounts are subject to a one time $10.00 activation/equipment insurance fee covering the first two years of continuing service. Promotional price requires a one-year term commitment. This service is only available on lines with SBC / ATT residential phone service. Softcom will verify your SBC / ATT phone service type after the installation. Customers found to have SBC / ATT business phone service will be charged business DSL rates. Discontinuing DSL service prior to the end of this one-year term will result in an early termination fee of $200.00 or the balance of normal payments remaining in the term, whichever is the smaller amount. After the initial one-year term, service is on a month-to-month basis. Customer must provide and maintain a valid credit card number for the duration of the one-year term. Applicable fees will be charged to this account in the event of early termination. After the one-year term, pricing reverts to the then current price. Any applicable taxes, telecommunications surcharges or other governmental charges are the customer's sole responsibility. Customer must maintain SBC / ATT telephone service in continuous working order in order to maintain DSL circuit. Any action taken by the customer resulting in telephone service being disconnected or moved will result in loss of DSL service. Customer remains bound by the one-year term in all such cases, and early termination fees still apply. Introductory pricing applies only to this service level. Any change to service level or any service disconnection or move voids the introductory rate and pricing immediately reverts to monthly rates for the specified service level. Any collections actions taken on delinquent accounts will appear on customer's credit rating. You must be over 18 years of age to order DSL service.

Equipment provided by Softcom for its DSL circuits has a one-time cost starting at $49.95 plus applicable sales tax. This price does not include shipping and handling. If a PCI ethernet card (NIC) is required, there is an additional $29.95 equipment fee with associated sales tax. If, for reasons beyond the control of the customer, Softcom is unable to provide a DSL circuit, we will accept returned equipment in new condition. Softcom will replace any faulty equipment within one year.

Actual data transfer rates may vary as measured between NIC at customer's location and the DSL-equipped Central Office or Remote Terminal, dependant upon several factors including line quality and loop length. Minimum service speeds are subject to 10%-20% protocol overhead. Actual transfer rates above 80% of the listed minimum transfer rate will be considered acceptable. Softcom makes no guarantees regarding the availability of DSL until service is established.

Softcom will not be responsible for outages that it is not notified about by the customer. Customer must be available for troubleshooting and connection setup. Customer has sole responsibility for any local network infrastructure at the installation premises.

Circuit will be assigned a single IP dynamically via DHCP. No special software is typically required.

 

 


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